personal problems are as treatable as any other health concern

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Certified counselors by phone on personal, work or family issues

Emotional and relationship challenges sometimes seem overwhelming, but personal problems are as treatable as any other health concern if you know where to turn. Our telephone counselors assist with problem resolution and suggest options to help members with personal issues of any size.

Counselors work with a multitude of issues

  • Depression, anxiety or stress
  • Conflicts at work or home
  • Reliance on alcohol, drugs, tobacco or food
  • Sexual, physical or emotional abuse
  • Loss and grief
  • Change and transition

Members receive free unlimited telephone counseling services 24 hours a day, 7 days a week.

  • Free telephone problem-solving services
  • Counselor qualifications include a master’s degree and five years of postgraduate experience
  • Counselors follow up and monitor progress until member is satisfied
  • When appropriate, members are referred to local licensed counselors
  • Services are confidential and will not jeopardize employment

Frequently Asked Questions

Q. How much are members charged when using the Counseling Services?
A. Members are not charged to talk to a counselor, and they may use the benefit as often as they like. The fee for this service is included in the retail price of the membership card.

Q. What is a 24 Hour Counseling Service?
A. A telephonic counseling service (also known as an EAP) is a program that offers assistance to both members and their immediate family. Members are eligible to receive assessment, short-term problem resolution or referrals to address personal problems. All services are performed telephonically.

Q. Are counseling services just for members in crisis?
A. No. While counseling can certainly help members who are in crisis, the goal is to assist members in addressing personal problems early in an effort to prevent crisis. The Counseling Service provides assistance with a wide range of personal matters, such as self-improvement, parenting/family, marital/relationship, workplace issues, depression, anxiety, alcohol/drug abuse, gambling, etc.

Q. What if a member needs help beyond the scope of the Counseling Service?
A. Our Counseling Professionals can assist in helping align the right resources for the problem. The costs of these services are not covered in the program. We can help the member select which services would be of most help to them based on the information they provide.

Q. Is this service confidential?
A. The Counseling Service is a confidential program that provides telephonic access to experienced master-level EAP professionals 24 hours a day, 7 days a week. These professionals help assess problems and conduct short-term problem resolution for issues impacting work and/or personal life. As required by law, we cannot release information without the member’s signed consent with exception of emergency situations and to report child abuse.

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